Refund policy

Return & Exchange Policy — Best Boy

At Best Boy, we want you to be completely satisfied with your purchase. We offer a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return or exchange.

Eligibility Conditions

To be eligible for a return or exchange, your item must be:

In the same condition that you received it: unworn, unused, unwashed, and unironed.

With all original tags and price labels attached.

In its original packaging (including shoe boxes).

Accompanied by the receipt or proof of purchase (Order Number).

How to Start a Return or Exchange ?

To initiate a process, please contact us at bestboy.webinfo@gmail.com or reach out via our official WhatsApp.

Returns via Branch: No shipping fees apply, and refunds are processed immediately on-site.

Returns via Courier: Once requested, a courier will be dispatched to collect the item. Upon arrival at our warehouse, items are inspected within 5–7 business days before processing your refund.

Shipping Fees

Defective or Incorrect Items: Best Boy covers all shipping fees if the product has a manufacturing defect or if an incorrect item was sent.

Size/Change of Mind Returns: The customer is responsible for the return/exchange shipping costs if there are no manufacturing defects.

Non-Returnable & Excluded Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:

Innerwear, swimwear, socks, caps, scarves, watches, accessories, wallets, and perfumes.

Items that show signs of wear, washing, ironing, or damage after delivery.

Items missing original tags or brand labels.

Returns requested after the 14-day window has passed.

Buy Now, Pay Later (BNPL) Services (Valu, Souhoola, Sympl, Shahry, etc.)

In-Branch: Refunds cannot be issued at physical stores for BNPL purchases. Exchanges are permitted for the same item code (size/color swap only), subject to availability.

Via Courier: Returned orders will be refunded as Store Credit / Shopping Vouchers to be used for future orders (after deducting shipping fees unless the return is due to a defect). Cash/original payment refunds apply only in cases of non-delivery.

Sale Items & Promotional Offers

When returning items purchased during a promotion or sale, the full bundle/order must be returned to receive a refund (minus shipping fees). Any new purchases will be subject to current active pricing and offers.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Cash on Delivery / E-Wallets: Approved refunds are processed via bank transfer or electronic wallet within 3–5 business days.

Credit/Debit Cards: Approved refunds will be automatically issued back to your original payment method within 7–14 business days (depending on your card issuer).

For any questions regarding returns, feel free to contact us at bestboy.webinfo@gmail.com.